I started up the laptop and the charger indicator in the system tray (lower right of screen) said "1 hr 49 min to full charge". Immediately, the charger port indicator light came on orange, indicating it was charging. ![]() I waited a half hour and plugged it in again. I shut down the laptop and unplugged it from the charger port. I followed the instructions of Riddle_Decipher. The indicator light next to the charger port was white and blinking. I had the message: "7% available (plugged in, not charging)". I had the same problem with my HP Envy x360 convertible laptop (Windows 10 64-bit). It's been a pleasure interacting with you and I hope you have a good day ahead. They will be happy to assist you immediately.įeel free to post your query for any other assistance as well, (4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you. ![]() (3) Once completed click the 'Show Options' icon on the bottom right. (2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information. Next, enter your HP model number on the right. (1) Once the support page opens please select the country in which you're located. HP Technical Support can be reached by clicking on the following link: You may do so either by Contacting HP (free of charge if under factory warranty) or by obtaining the universal part number using the HP Parts Surfer and ordering the part on the HP Parts Store.Īlternatively, you may use the universal part number to purchase battery at the local retailer as well. I appreciate you going through the test results and Yes, you may replace the battery to fix the issue, Business PCs, Workstations and Point of Sale Systems. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |